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dc.contributor.authorMertens, Willem
dc.contributor.authorRecker, Jan
dc.contributor.authorKummer, T.F.
dc.contributor.authorKohlborn, T.
dc.contributor.authorViaene, Stijn
dc.date.accessioned2017-12-02T14:53:51Z
dc.date.available2017-12-02T14:53:51Z
dc.date.issued2016
dc.identifier.doi10.1016/j.jretconser.2016.01.021
dc.identifier.urihttp://hdl.handle.net/20.500.12127/5505
dc.description.abstractA growing body of research is concerned with deviance in the workplace. While much research has explored negative forms of deviance, we examine constructive deviance: behaviour that deviates from salient norms and benefits the reference group. We empirically explore manifestations, determinants and performance outcomes of constructive deviance in standardised work processes. We do this through a mixed-methods study in bakery trading departments of an Australian retailer. We illustrate that constructive deviance occurs in these settings and show that some manifestations of constructive deviance improve organisational performance and pave the way for applying constructive deviance as a strategic tool in retail.
dc.language.isoen
dc.subjectOperations & Supply Chain Management
dc.titleConstructive deviance as a driver for performance in retail
dc.identifier.journalJournal of Retailing and Consumer Services
dc.source.volume30
dc.source.issueMay
dc.source.beginpage193
dc.source.endpage203
vlerick.knowledgedomainOperations & Supply Chain Management
vlerick.typearticleJournal article
vlerick.vlerickdepartmentTOM
dc.identifier.vperid208708
dc.identifier.vperid208709
dc.identifier.vperid119081
dc.identifier.vperid169626
dc.identifier.vperid76321
dc.identifier.vpubid6787


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