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dc.contributor.authorMuylle, Steve
dc.contributor.authorStandaert, Willem
dc.contributor.authorBasu, Amit
dc.contributor.authorEveraert, Edle
dc.contributor.authorDecraene, Wim
dc.date.accessioned2018-02-09T09:51:29Z
dc.date.available2018-02-09T09:51:29Z
dc.date.issued2018en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12127/5906
dc.description.abstractThe insurance industry is changing, due to technology, market, and regulatory factors. Insurance products, processes, and business models are reshaped by rapid technological advances in big data, cloud computing, and Internet of Things. At the same time, consumers have become accustomed to the convenience, personalization, simplicity, and speed of interacting digitally via social media services and mobile applications offered by players such as Amazon, Airbnb, Facebook, Google and Uber. As a result, consumers increasingly expect insurance companies to offer digital services with compelling user interfaces and experiences. As to regulation, the financial services industry is preparing for the implementation of the General Data protection Regulation (GDPR; Effective in May 2018), which gives consumers the right to request their personal data to be made portable or completely and securily deleted. In response, leading insurance companies have started deploying an ecosystem perspective, partnering with firms in and out-side the insurance industry.en_US
dc.description.sponsorshipAccenten_US
dc.language.isoenen_US
dc.publisherVlerick Business Schoolen_US
dc.subjectInsurance Industryen_US
dc.subjectDigital Innovationen_US
dc.titleDigital innovation in the Belgian insurance marketen_US
refterms.dateFOA2018-02-09T09:51:30Z
dc.source.numberofpages16en_US
dc.contributor.departmentEdwin L. Cox School of Business at Southern Methodist University, Dallas, Texasen_US
dc.contributor.departmentAccentureen_US
vlerick.knowledgedomainDigital Transformationen_US
vlerick.knowledgedomainMarketing & Salesen_US
vlerick.vlerickdepartmentMKTen_US
dc.identifier.vperid51471en_US
dc.identifier.vperid122380en_US


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