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    Mind the gap - Assessing maturity of demand planning, a cornerstone of S&OP

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    Publication type
    Vlerick strategic journal article
    Author
    Vereecke, Ann
    Vanderheyden, Karlien
    Baecke, Philippe
    Van Steendam, Tom
    Publication Year
    2018
    Journal
    International Journal of Operations and Production Management
    Publication Volume
    38
    Publication Issue
    8
    Publication Begin page
    1618
    Publication End page
    1639
    
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    Abstract
    The purpose of this paper is to develop and empirically validate a model for assessing demand planning maturity in organisations. The authors developed a maturity assessment model for demand planning through iterations of theoretical and empirical work, combining insights from literature and practitioners. An online survey is developed to validate the model using data from different industries. The authors identify six dimensions of demand planning maturity: data management, the use of forecasting methods, the forecasting system, performance management, the organisation and people management. The empirical study indicates that demand data are well managed and organisation readiness is high, yet improvements in the forecasting system and the management of forecast performance are needed. The results show a positive relationship between the size of an organisation and its demand planning maturity.
    Keyword
    Sales and Operations Planning (S &OP), Forecasting, Demand Planning, Maturity Assessment
    Knowledge Domain/Industry
    Operations & Supply Chain Management
    DOI
    10.1108/IJOPM-11-2016-0698
    URI
    http://hdl.handle.net/20.500.12127/5928
    ae974a485f413a2113503eed53cd6c53
    10.1108/IJOPM-11-2016-0698
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