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dc.contributor.authorBoros, Smaranda
dc.contributor.authorVan Gorp, Lore
dc.contributor.authorCardoen, Brecht
dc.contributor.authorBoute, Robert
dc.date.accessioned2019-01-14T14:14:16Z
dc.date.available2019-01-14T14:14:16Z
dc.date.issued2016
dc.identifier.urihttp://hdl.handle.net/20.500.12127/6100
dc.description.abstractIn this paper we investigate how effective conflict management in conflict asymmetry situations impacts the quality of cross-functional management teams’ performance. During a five-day business simulation, we explore the consequences of the relational conflicts and conflict asymmetry experienced by team members. We use two different measures of conflict asymmetry: the traditional group conflict asymmetry measurement of Jehn (1995) and a social networks method. We find that when some team members evoke more conflict than others, this affects the evolution of team dynamics (and ultimately the performance of the team) even more than high levels of conflict altogether; however, the reciprocal emotional understanding between team members (known as group emotional awareness) can mitigate this negative effect and improve the team performance through the appropriate use of conflict management strategies. Since group emotional awareness can be fostered and trained within teams, this is of practical value to improve the performance of cross-functional management teams.
dc.language.isoen
dc.subjectRelational Conflict Asymmetry
dc.subjectConflict Management Strategies
dc.subjectCross-Functional Teams
dc.subjectGroup Emotional Awareness
dc.subjectIntegration Management
dc.subjectSocial Networks
dc.subjectField Experiment
dc.titleBreaking silos: A field experiment on relational conflict management in cross-functional teams
vlerick.conferencedate26/06/2016-29/06/2016
vlerick.conferencelocationNew York, United States
vlerick.conferencenameIACM Conference
vlerick.knowledgedomainPeople Management & Leadership
vlerick.typeconfpresConference Presentation
vlerick.vlerickdepartmentP&O
vlerick.vlerickdepartmentTOM
dc.identifier.vperid143373
dc.identifier.vperid142491
dc.identifier.vperid120992
dc.identifier.vperid102358


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