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dc.contributor.authorIsik, Öykü
dc.contributor.authorJones, Mary
dc.contributor.authorSidorova, Anna
dc.date.accessioned2019-03-10T23:57:57Z
dc.date.available2019-03-10T23:57:57Z
dc.date.issued2011en_US
dc.identifier.issn1055-615X
dc.identifier.doi10.1002/isaf.329
dc.identifier.urihttp://hdl.handle.net/20.500.12127/6163
dc.description.abstractBusiness intelligence (BI) has become the top priority for many organizations who have implemented BI solutions to improve their decision‐making process. Yet, not all BI initiatives have fulfilled the expectations. We suggest that one of the reasons for failure is the lack of an understanding of the critical factors that define the success of BI applications, and that BI capabilities are among those critical factors. We present findings from a survey of 116 BI professionals that provides a snapshot of user satisfaction with various BI capabilities and the relationship between these capabilities and user satisfaction with BI. Our findings suggest that users are generally satisfied with BI overall and with BI capabilities. However, the BI capabilities with which they are most satisfied are not necessarily the ones that are the most strongly related to BI success. Of the five capabilities that were the most highly correlated with overall satisfaction with BI, only one was specifically related to data. Another interesting finding implies that, although users are not highly satisfied with the level of interaction of BI with other systems, this capability is highly correlated with BI success. Implications of these findings for the successful use and management of BI are discussed.en_US
dc.language.isoenen_US
dc.publisherWileyen_US
dc.subjectBI Capabilitiesen_US
dc.titleBusiness intelligence (BI) success and the role of BI capabilitiesen_US
dc.identifier.journalIntelligent Systems in Accounting Finance and Managementen_US
dc.source.volume18en_US
dc.source.issue4en_US
dc.source.beginpage161en_US
dc.source.endpage176en_US
dc.contributor.departmentUniversity of North Texas, Denton, United Statesen_US
vlerick.knowledgedomainOperations & Supply Chain Managementen_US
vlerick.typearticleArticle in academic journalen_US
vlerick.vlerickdepartmentTOMen_US
dc.identifier.vperid133416en_US


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