A financial perspective on improving ICT service delivery: A case at the Belgian railways

Publication type
Conference Proceeding
Author
Lutin, Luc
Viaene, Stijn
Demeere, Nathalie
Jolyon, Olivier
Editor
Poels, G.
Publication Year
2013
Book
Enterprise Information Systems of the Future. Lecture Notes in Business Information Processing
Publication Begin page
174
Publication End page
181

Metadata
Show full item record
Abstract
This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.
Keyword
Finance, ICT, Transformation, Budgeting, Transfer Pricing, Service Costing, Service Levels
Knowledge Domain/Industry
Operations & Supply Chain Management
DOI
10.1007/978-3-642-36611-6_14
URI
http://hdl.handle.net/20.500.12127/6191
Collections