A financial perspective on improving ICT service delivery: A case at the Belgian railways
Publication typeConference Proceeding
BookEnterprise Information Systems of the Future. Lecture Notes in Business Information Processing
Publication Begin page174
Publication End page181
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AbstractThis article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.
Knowledge Domain/IndustryOperations & Supply Chain Management