Show simple item record

dc.contributor.authorLutin, Luc
dc.contributor.authorViaene, Stijn
dc.contributor.authorDemeere, Nathalie
dc.contributor.authorJolyon, Olivier
dc.contributor.editorPoels, G.
dc.date.accessioned2019-03-25T12:56:08Z
dc.date.available2019-03-25T12:56:08Z
dc.date.issued2013en_US
dc.identifier.isbn9783642366109
dc.identifier.doi10.1007/978-3-642-36611-6_14
dc.identifier.urihttp://hdl.handle.net/20.500.12127/6191
dc.description.abstractThis article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.en_US
dc.language.isoenen_US
dc.subjectFinanceen_US
dc.subjectICTen_US
dc.subjectTransformationen_US
dc.subjectBudgetingen_US
dc.subjectTransfer Pricingen_US
dc.subjectService Costingen_US
dc.subjectService Levelsen_US
dc.titleA financial perspective on improving ICT service delivery: A case at the Belgian railwaysen_US
dc.title.alternativeEnterprise Information Systems of the Future. Lecture Notes in Business Information Processingen_US
dc.source.beginpage174en_US
dc.source.endpage181en_US
dc.contributor.departmentKU Leuvenen_US
dc.contributor.departmentDeloitte Consultingen_US
vlerick.knowledgedomainOperations & Supply Chain Managementen_US
vlerick.typeconfpresConference Proceedingen_US
vlerick.vlerickdepartmentTOMen_US
dc.identifier.vperid87052en_US
dc.identifier.vperid76321en_US


This item appears in the following Collection(s)

Show simple item record