A financial perspective on improving ICT service delivery: A case at the Belgian railways
dc.contributor.author | Lutin, Luc | |
dc.contributor.author | Viaene, Stijn | |
dc.contributor.author | Demeere, Nathalie | |
dc.contributor.author | Jolyon, Olivier | |
dc.contributor.editor | Poels, G. | |
dc.date.accessioned | 2019-03-25T12:56:08Z | |
dc.date.available | 2019-03-25T12:56:08Z | |
dc.date.issued | 2013 | en_US |
dc.identifier.isbn | 9783642366109 | |
dc.identifier.doi | 10.1007/978-3-642-36611-6_14 | |
dc.identifier.uri | http://hdl.handle.net/20.500.12127/6191 | |
dc.description.abstract | This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre. | en_US |
dc.language.iso | en | en_US |
dc.subject | Finance | en_US |
dc.subject | ICT | en_US |
dc.subject | Transformation | en_US |
dc.subject | Budgeting | en_US |
dc.subject | Transfer Pricing | en_US |
dc.subject | Service Costing | en_US |
dc.subject | Service Levels | en_US |
dc.title | A financial perspective on improving ICT service delivery: A case at the Belgian railways | en_US |
dc.title.alternative | Enterprise Information Systems of the Future. Lecture Notes in Business Information Processing | en_US |
dc.source.beginpage | 174 | en_US |
dc.source.endpage | 181 | en_US |
dc.contributor.department | KU Leuven | en_US |
dc.contributor.department | Deloitte Consulting | en_US |
vlerick.knowledgedomain | Operations & Supply Chain Management | en_US |
vlerick.typeconfpres | Conference Proceeding | en_US |
vlerick.vlerickdepartment | TOM | en_US |
dc.identifier.vperid | 87052 | en_US |
dc.identifier.vperid | 76321 | en_US |