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    To measure is to know: Development of an instrument for measuring consulting service value

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    Publication type
    Book Chapter
    Author
    Oesterle, Severin
    Buchwald, Arne
    Urbach, Nils
    Publication Year
    2019
    Book
    Advances in Consulting Research. Contributions to Management Science
    Publication Begin page
    79
    Publication End page
    101
    
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    Abstract
    While their fundamental business model has not changed for many decades, consulting firms are currently faced with serious challenges putting the complete market at the risk of disruption. Given that situation, it is essential for consultancies to understand how value emerges in consulting projects in the eyes of their clients. Turning to the customer perspective, it is also important to understand how value emerges from the relationship with consultancies. While previous literature provides valuable but fragmented starting points to explain the joint value creation in IT consulting projects, we suggested a synthesized conceptual model drawing on the service-dominant logic in a previous article that integrates both the service provider and client perspectives. In this article, we now put forth a measurement instrument that we subjected to a preliminary empirical validation with which the important determinants in both spheres can be assessed to ultimately explain the value of the IT consulting service in a follow-up, large-scale quantitative-empirical validation.
    Keyword
    Consulting Research
    Knowledge Domain/Industry
    Digital Transformation
    DOI
    10.1007/978-3-319-95999-3_4
    URI
    http://hdl.handle.net/20.500.12127/6444
    ae974a485f413a2113503eed53cd6c53
    10.1007/978-3-319-95999-3_4
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