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    Increasing interpersonal and informational justice when communicating negative news: The role of the manager's empathic concern and moral development

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    Publication type
    FT ranked journal article  
    Author
    Patient, David
    Skarlicki, Daniel
    Publication Year
    2010
    Journal
    Journal of Management
    Publication Volume
    36
    Publication Issue
    2
    Publication Begin page
    555
    Publication End page
    578
    
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    Abstract
    The authors report two studies exploring the role of a manager's empathy in delivering negative news more fairly. In Study 1, 132 practicing managers completed a scenario task in which a layoff was to be communicated. Trait empathic concern predicted interpersonal and informational justice of written messages. In Study 2, 81 students provided face-to-face feedback to a confederate, which was videotaped. An empathic induction resulted in higher levels of interpersonal and informational justice relative to a control group. Furthermore, the empathic induction had a greater effect on interpersonal and informational justice for communicators who were high (versus low) in moral development.
    Keyword
    Empathy, Organizational Justice, Moral Development, Managerial Communication
    Knowledge Domain/Industry
    People Management & Leadership
    DOI
    10.1177/0149206308328509
    URI
    http://hdl.handle.net/20.500.12127/6509
    ae974a485f413a2113503eed53cd6c53
    10.1177/0149206308328509
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