The Importance of supply chain resilience: An empirical investigation

Abstract

This study aims to explore how supply chain resilience (SCRes) influences firm reputation. SCRes dimensions and their underlying mechanisms in relation to firm reputation attributes are investigated. For gaining a deep understanding of SCRes and its benefits, seventeen in-depth interviews were conducted with key informants in the UK manufacturing sector. The study results show the process by which SCRes plays a role in sustaining and maintaining a good firm reputation. Underlying mechanisms of these relationships are identified, within the supply chain network. The majority of extant studies have focused on the elements and strategies that can increase supply chain resilience. However, the value of SCRes has not been explored yet. To the best of our knowledge, this exploration represents the first study that delivers empirical insights into the relationship between SCRes and firm reputation. The results of this study clearly outline the structure and mechanism of SCRes that practitioners can use as a guiding framework to protect their firms from disruptions. Suggestions for protecting firm performance are also given.