The role of internal quality relations in driving sustainability performance
Publication typeJournal article
Publication Begin page675
Publication End page684
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AbstractThere are contradictory debates about the impact of quality management and sustainability performance. By taking the internal dimensional view of quality management practices (management and employee), this study develops a research framework that investigates the relationships of internal quality relations and sustainability performance. Survey data were collected from 430 service and manufacturing firms from the UK. Structural equation modelling was used to test the framework. The results indicated positive relationships of all tested hypotheses. This study offers an integrated framework with empirical evidence that identifies the role of internal quality relations in driving the sustainability performance.
KeywordInternal Quality Relations (IQR), Management Quality Relations (MQR), Employee Quality Relations (EQR), Sustainability Performance (SP)
Knowledge Domain/IndustryMarketing & Sales