The role of internal quality relations in driving sustainability performance

Abstract

There are contradictory debates about the impact of quality management and sustainability performance. By taking the internal dimensional view of quality management practices (management and employee), this study develops a research framework that investigates the relationships of internal quality relations and sustainability performance. Survey data were collected from 430 service and manufacturing firms from the UK. Structural equation modelling was used to test the framework. The results indicated positive relationships of all tested hypotheses. This study offers an integrated framework with empirical evidence that identifies the role of internal quality relations in driving the sustainability performance.