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    Digital operations: Autonomous automation and smart execution of work

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    Boute_R_MBR_DigitalOperations.pdf
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    Publication type
    Journal article
    Author
    Boute, Robert
    Van Mieghem, Jan
    Publication Year
    2021
    Journal
    Management and Business Review
    Publication Volume
    1
    Publication Issue
    1
    Publication Begin page
    177
    Publication End page
    186
    
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    Abstract
    The integration of digital technologies is changing the way organizations operate and deliver value. Digitizing operations may replace manual work through increased automation, but it may also enable smarter execution of workflows thereby augmenting human work. Evaluating the level and reach of these three pillars--digitization, automation, and smart--across the organization’s value chain provides a diagnostic tool that can inspire future desired directions of digitization.
    Keyword
    Digital, Automation, Autonomous, Smart, Machine Learning, Artificial Intelligence, Operations
    Knowledge Domain/Industry
    Digital Transformation
    Operations & Supply Chain Management
    URI
    http://hdl.handle.net/20.500.12127/6595
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