Digital operations: Autonomous automation and smart execution of work
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Boute_R_MBR_DigitalOperations.pdf
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Publication type
Journal articlePublication Year
2021Journal
Management and Business ReviewPublication Volume
1Publication Issue
1Publication Begin page
177Publication End page
186
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The integration of digital technologies is changing the way organizations operate and deliver value. Digitizing operations may replace manual work through increased automation, but it may also enable smarter execution of workflows thereby augmenting human work. Evaluating the level and reach of these three pillars--digitization, automation, and smart--across the organization’s value chain provides a diagnostic tool that can inspire future desired directions of digitization.Keyword
Digital, Automation, Autonomous, Smart, Machine Learning, Artificial Intelligence, OperationsKnowledge Domain/Industry
Digital TransformationOperations & Supply Chain Management