Show simple item record

dc.contributor.authorBoute, Robert
dc.contributor.authorGijsbrechts, Joren
dc.contributor.authorVan Mieghem, Jan A.
dc.contributor.editorBabich, V.
dc.contributor.editorBirge, J.
dc.contributor.editorHilary, G.
dc.date.accessioned2020-12-23T13:28:09Z
dc.date.available2020-12-23T13:28:09Z
dc.date.issued2020en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12127/6610
dc.description.abstractThe financial services industry covers banks, insurance companies and investment managers, as well as transaction or message processing companies. To streamline billions of daily transactions, lean principles and operational excellence programs have found theirway to financial service firms. Today, the resulting cost and risk reductions are further enhanced by embracing newdigital technologies—such as those falling under the umbrella of Industry 4.0. These digital technologies stimulate a new wave of operational efficiency improvements by making processes more automated, autonomous, and smart. Inspired by Boute and Van Mieghem (2021), we provide a framework to evaluate the transition towards digital, autonomous and smart operations in financial services. We report our findings from the digital operations journey of Euroclear, a service provider of settlements for securities transactions, on their quest for increased automation and autonomy. We also shed light on the potential of artificial intelligence in financial services. Data-driven solutions may support financial service firms from purely descriptive models and methods with strong predictive power, towards prescriptive decision-making algorithms.en_US
dc.language.isoenen_US
dc.publisherSpringerNatureen_US
dc.subjectDigitalen_US
dc.subjectLeanen_US
dc.subjectIndustry 4.0en_US
dc.subjectAutonomousen_US
dc.subjectAutomationen_US
dc.subjectFinancialen_US
dc.subjectArtificial Intelligenceen_US
dc.titleDigital lean operations: Smart automation and artificial intelligence in financial servicesen_US
dc.title.alternativeInnovative technology at the interface of finance and operationsen_US
dc.contributor.departmentKU Leuvenen_US
dc.contributor.departmentCatólica Lisbon School of Business and Economics, Lisbon, Portugalen_US
dc.contributor.departmentKellogg School of Management, Northwestern University, United Statesen_US
vlerick.knowledgedomainOperations & Supply Chain Managementen_US
vlerick.typebookBook Chapteren_US
vlerick.vlerickdepartmentTOMen_US
dc.identifier.vperid102358en_US


This item appears in the following Collection(s)

Show simple item record