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dc.contributor.authorAdebimpe, Adenike
dc.contributor.authorArangasubramanian, Divyalakshme
dc.date.accessioned2021-04-27T19:02:03Z
dc.date.available2021-04-27T19:02:03Z
dc.date.issued2018
dc.identifier.urihttp://hdl.handle.net/20.500.12127/6867
dc.description.abstractCustomers have rapidly changing behaviours and expectations and hence a company needs to rapidly adapt to the changing market needs. As a leading telecommunications infrastructure provider, CommScope engages in top-notch strategic measures in staying up to date with the evolving market needs. The evolution of the telecommunications industry is now growing towards the connectivity of IoT devices. Like in most industries, there is a value chain associated with IoT when it comes to the telecommunication services. This research project not only looks into IoT but delves into the business operations of CommScope, exploring various Industry 4.0 technologies whilst aligning them with KPIs to determine the potential impact in the business operations of CommScope. CommScope is a multi-national telecommunications infrastructure provider headquartered in North Carolina, United States. It is located in over 130 countries with over 20,000 employees worldwide in NAR, EMEA, APAC and CALA geographical regions. Since the fourth industrial revolution is the move towards digitisation. The question is - What impact will this industrial revolution have on CommScope? Industry 4.0 can be described at the fourth industry revolution, the current mega trend impacting and shaping companies around the world today. It envisions the automation and connection between people, machines and products within and across an enterprise. This revolution promises to reshape the face of manufacturing by merging the traditional manufacturing techniques with industrial technology to aid data analysis across machines for faster, flexible and more efficient processes which will ultimately lead to the production of high quality products and/or services at reduced costs. CommScope can be categorised as a product company which manufactures a diverse range of product such copper cables, fibre optic cables, connector panels, racking and metal. For a tangible implementation of Industry 4.0, a tailored approach into a particular business division and a focused into one product line was considered for optimum results. Following successful implementation as well as if desired objectives are met in this product line, it may then be replicated in other areas of the business. Industry 4.0 will enable automatic data collection that can be used by CommScope to further aid advancements in big data and powerful analytics which means that systems can sift through the huge sets of gathered data and produce insights that can be acted upon quickly. This will provide effective communications and right channelling of analysed and backed up data securely through systems to the relevant people, processes or machines. This Industry 4.0 network between people, processes and machines involves four main characteristics : vertical networking, horizontal integration, through-engineering across the entire value chain; as well as acceleration through exponential technologies. We conducted a strategic research conducted beginning with exploring the various Industry 4.0 technologies such as Big Data Analytics, Automation, Augmented Reality, Internet of Things (IoT), Artificial Intelligence, Blockchain, Shared Economies, eCommerce, 3D Printing, Robotics, Nano Technology, Fintech and aligning them with KPIs in order to determine their relevance and application. Following this, the technologies were clustered into the following segments for a more focused and interrelated use in 1) eCommerce, 2) Manufacturing, 3) Product development and customisation; as well as 4) Supply Chain and Logistics. Currently, CommScope has challenges in its business operations in terms of speed of deployment, production performance, supply chain performance which ultimately impacts customer experience, brand perception and costs. In order to tackle these challenges and ensure CommScope's future value creation, we performed an Industry 4.0 readiness assessment to determine CommScope's current readiness, its ambition and measure the gap between CommScope and other industry players through a benchmark. This assessment entailed interviews with internal stakeholders within CommScope in the EMEA and NAR region. Interpreting the result of CommScope's readiness assessment of Industry 4.0, CommScope is at an experienced level 3 in the legal considerations dimension with the rest of the other five dimensions namely products and services, manufacturing and operations, strategy and organisation and business model at an intermediate level 2. This was also similar to the overall results of the 53 benchmarked companies scoring an intermediate level 2 in all dimensions. Following these results, we shortlisted manufacturing operations and supply chain as the most challenging areas of CommScope's business operations. With this focus, we further identified gap areas in the manufacturing operations and supply chain divisions and recommended key capabilities that CommScope should develop to fill these gaps. In conclusion, we have outlined CommScope's vision and designed a roadmap to the stipulated goal of the "Amazon one-click experience" as a guideline with potential action steps which upon successful implementation can be replicated across all relevant product lines and/or business divisions. For this vision, there are key capabilities that also been identified to be developed to transform CommScope's business operations by moving towards digitisation. This Industry 4.0 journey calls for deliberate commitment in terms of investments of time and resources which will ultimately broaden CommScope's reach and capabilities and open up new potential market opportunities.
dc.language.isoen
dc.titleAnalysis of industry 4.0 and its impact in business operations
dc.source.numberofpages155
vlerick.knowledgedomainInnovation Management
vlerick.supervisorKleer, Robin
dc.identifier.vperid228947
vlerick.companynameCommScope Connectivity Belgium
vlerick.companysupervisorIvar, Duran
vlerick.programmeFT MBA
vlerick.typebusresprojectIn-Company Project


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