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dc.contributor.authorDe Wulf, Kristof
dc.contributor.authorD'Haene, Ina
dc.contributor.authorZegers, David
dc.date.accessioned2017-12-02T14:16:19Z
dc.date.available2017-12-02T14:16:19Z
dc.date.issued2002
dc.identifier.urihttp://hdl.handle.net/20.500.12127/892
dc.language.isoen
dc.subjectServices Marketing
dc.subjectSales Management
dc.titleThe impact of call center operator satisfaction on customer satisfaction: An investigation in a major Belgian telecom organisation
vlerick.conferencedate28/05/2002-31/05/2002
vlerick.conferencelocationBraga, Portugal
vlerick.conferencename31st Annual Conference of the European Marketing Academy
vlerick.knowledgedomainMarketing & Sales
vlerick.typeconfpresConference Presentation
vlerick.vlerickdepartmentMKT
dc.identifier.vperid35859
dc.identifier.vperid54992
dc.identifier.vperid41675
dc.identifier.vpubid938


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