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dc.contributor.authorLievens, Annouk
dc.contributor.authorMoenaert, Rudy
dc.date.accessioned2017-12-01T11:43:51Z
dc.date.available2017-12-01T11:43:51Z
dc.date.issued2000
dc.identifier.urihttp://hdl.handle.net/20.500.12127/90
dc.description.abstractThe role of communication during the innovation process of new financial services from an information processing perspective is examined. A contingency framework is developed on the role of communication and its impact on new financial services success. The relationship between project team communication and the reduction of innovative uncertainty on new financial service success is examined. The contingency model implies that managers have to recognize the critical communication roles that project members and frontline employees may fulfill. The communication flows mediated by these individuals foster the uncertainty reduction during the innovation process.
dc.language.isoen
dc.subjectProgramme & Portfolio Management
dc.titleProject team communication in financial service innovation
dc.identifier.journalJournal of Management Studies
dc.source.volume37
dc.source.issue5
dc.source.beginpage733
dc.source.endpage766
vlerick.knowledgedomainOperations & Supply Chain Management
vlerick.typearticleFT ranked journal article  
vlerick.vlerickdepartmentMKT
dc.identifier.vperid86639
dc.identifier.vperid32096
dc.identifier.vpubid17


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