In planning we trust: determinants of trust in human/system interaction
Vereecke, Ann Vanderheyden, Karlien Decroix, Ignace De Baets, Shari Cabos, Alejandra
Vereecke, Ann
Vanderheyden, Karlien
Decroix, Ignace
De Baets, Shari
Cabos, Alejandra
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Publication Type
Conference Proceeding
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Supervisor
Publication Year
2020
Journal
Book
Publication Volume
Publication Issue
Publication Begin page
985
Publication End page
994
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Abstract
This study investigates the trust formation process between the supply chain planner and the planning system. Planners are nowadays interacting with increasingly more automated systems, which impacts their trust levels. We employ grounded theory to construct an empirical model from interviews. These took place at a multinational pharmaceutical company working with an advanced planning system. Doing so, limitations of previous trust in automation research are addressed, whom are experimental or theoretically driven, and often unrelated to planning contexts. The model shows that several, previously unknown, human- and context-related determinants influence the trust formation process.
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Keywords
Planning, Technology adoption, Trust