Patient experience in the evolution towards digitalized care
Van Haute, Ester Cardoen, Brecht Gemmel, Paul
Van Haute, Ester
Cardoen, Brecht
Gemmel, Paul
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2025
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45
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Abstract
The ongoing digitization of healthcare has brought about a paradigm shift in how patients access and interact with health services. The deployment of advanced technologies, ranging from telemedicine and electronic health records to wearable medical devices, has transformed healthcare, offering promising possibilities for efficiency, accessibility, and personalized care. Central to this evolution is the patient experience, whose acceptance and utilization of digital health technologies are crucial determinants for the successful progression of this transformation. This academic research report aims to provide a comprehensive analysis of the patient experience in the context of the evolution towards digitized care. A thorough literature review forms the foundation of this study, examining and analyzing theoretical frameworks that explain the acceptance of technologies in healthcare. By integrating diverse perspectives on technology acceptance, we seek to understand why certain technologies are embraced successfully while others are met with reservation. The underlying motivation of this research is twofold. Firstly, we strive to offer insights into the factors influencing the acceptance of digital health technologies, with a particular focus on various theoretical models attempting to elucidate this complex dynamic. Secondly, we aim to provide policymakers, healthcare professionals, and technology developers with practical insights that can serve as guidance for the implementation of digital health applications, ultimately optimizing patient care. In the following discourse, we will first provide an overview of the current state of affairs in the digitization of healthcare, followed by a critical examination of the literature on technology acceptance. Subsequently, we will delve into the specific challenges and opportunities that arise in the context of patient experience within digitized care. This report seeks to bridge the gap between scholarly insights and practical applications, with findings serving as valuable building blocks for further research and policy development in the rapidly evolving landscape of digital healthcare.
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Keywords
Digitalization, Healthcare