Lutin, LucViaene, StijnSlagmulder, RegineVerweire, KurtDewettinck, Koen2017-12-022017-12-0220129789020979268http://hdl.handle.net/20.500.12127/4416enPerformance ManagementICT ManagementBusiness Process ManagementPerformance ManagementSupportive information infrastructure: intelligence in actionManaging for performance excellence87052763215261