Boute, RobertColen, PieterCreemers, StefanNoblesse, AnnVan Houdt, Benny2017-12-022017-12-0220122034-7677http://hdl.handle.net/20.500.12127/4565Matrix-analytic methods are a popular modeling tool in a great number of fields, most notable in the analysis of telecommunication systems. Because of their ability to construct and analyze a wide class of stochastic mod els, they can also be applied in the analysis of complex supply chain problems where traditional analytical techniques or simulation analysis fall short. In this paper, we demonstrate the power of matrix-analytic methods in the analysis of four different supply chain problems: (1) to determine lead times in produc tion/inventory models characterized by any arbitrary discrete (i.e., non-Poisson) demand distribution; (2) to gain insight in the upstream replenishment orders driven by (s, S) inventory policies; (3) to analyze waiting times and resource uti lization in service systems that are driven by appointments (e.g., health care, legal services, administration); and (4) to determine the optimal maintenance policy/warranty in the aftermarket supply chain.enOperations & Supply Chain ManagementReview of Business and Economic Literature1023581570291445021445031412475434