Cardoen, BrechtVan Haute, EsterGemmel, PaulVink, Josina2023-11-212023-11-212021http://hdl.handle.net/20.500.12127/7318There is still much room to improve patient experience – but service design can help to bridge some of the gaps. This report shares examples of how healthcare organisations can use service design to enhance patient experience.enPatient Experience120992240416