Implementing customer intimacy through integrated performance management and organizational learning

Letens, GeertVerweire, KurtSlagmulder, RegineFarris, JenniferVan Aken, EileenChearskul, Pimsinee2017-12-022017-12-022010http://hdl.handle.net/20.500.12127/3699enCustomer intimacyImplementing customer intimacy through integrated performance management and organizational learning14045114062411008039319141198359304224