Van den Bergh, JoachimWillaert, PeterWillems, JurgenDeschoolmeester, DirkMcCormack, Kevin2017-12-022017-12-0220079781419679131http://hdl.handle.net/20.500.12127/2703enBusiness Process ManagementBPO at a Belgian energy distributorBusiness process maturity: theory and application3586610189478104897373019