Rapp, AdamRapp, TammySchillewaert, Niels2017-12-022017-12-0220080887-604510.1108/08876040810851932http://hdl.handle.net/20.500.12127/2790The purpose of this paper is to examine the antecedents and perceived value associated with e‐business implementation in service firms. E‐business has enabled the development of e‐services and thus introduced a new vehicle for customer and supplier transactions.enServices MarketingSales ManagementAn empirical analysis of e-service implementation: antecedents and the resulting value creationJournal of Services Marketing113375141039358983168