Gemmel, PaulVerweire, KurtVan Ossel, GinoBruggeman, WernerVan Dierdonck, RolandVan Looy, Bart2017-12-022017-12-022003http://hdl.handle.net/20.500.12127/1206enService Operations ManagementPerformance measurement systems in service firmsServices management: an integrated approach1922335877359102809935916359301260