Lutin, LucViaene, StijnDemeere, NathalieJolyon, OlivierPoels, G.2019-03-252019-03-252013978364236610910.1007/978-3-642-36611-6_14http://hdl.handle.net/20.500.12127/6191This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.enFinanceICTTransformationBudgetingTransfer PricingService CostingService LevelsA financial perspective on improving ICT service delivery: A case at the Belgian railwaysEnterprise Information Systems of the Future. Lecture Notes in Business Information Processing8705276321