De Hertogh, StevenJanssens, MarkViaene, Stijn2017-12-022017-12-022011http://hdl.handle.net/20.500.12127/4123Library managers are continuously urged to provide better library services at a lower cost. To cope with these cost pressures, library management needs to improve its understanding of the relevant cost drivers. Through a case study, we show how to perform time-driven activity-based costing for a library acquisition process in a Belgian university and provide evidence of the benefits of such an analysis.en70726142429763214758