Basu, AmitMuylle, SteveVervest, PeterLiere, DiederikZheng, Li2017-12-022017-12-022008978-3-540-85580-410.1007/978-3-540-85582-8_21http://hdl.handle.net/20.500.12127/2055This paper examines the role of an Electronic Intermediary (EIM) in coordinating business processes in a Smart Business Network (SBN). A conceptual model is presented that links EIM business model, EIM evolutionary context, and EIM service scope to business performance, and generates insight into the coordination role of the EIM. The model is illustrated through its application to a set of EIMs in various geographies, across a two-year time frame. Also, the coordination role of an EIM is considered within its broader governance context.enE-business62111514712319