Gemmel, PaulCardoen, BrechtRobberecht, ReinLandry, Sylvain2017-12-022017-12-0220159780692461563http://hdl.handle.net/20.500.12127/5447enOperations & Supply Chain ManagementHealthcare Operations ManagementQuality models in HealthcareProcess performance and service quality in chemotherapy day units: Two sides of the same coin120992358771483151334446714