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dc.contributor.authorStouthuysen, Kristof
dc.contributor.authorSlabbinck, Hendrik
dc.contributor.authorDistelmans, Tineke
dc.date.accessioned2021-01-06T09:12:21Z
dc.date.available2021-01-06T09:12:21Z
dc.date.issued2021en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12127/6615
dc.description.abstractThis study investigates the role of process feedback as a mechanism to motivate employees after a period of underperformance. We examine whether process feedback, following negative outcome feedback has a positive influence on employees’ willingness to improve performance, and whether this effect differs across organizational roles and the nature of the feedback provided. Based on an experiment and field survey, we find evidence that process feedback encourages employees to improve future performance and this effect becomes further pronounced for employees in a non-supervisory role. For supervisors, though, we find that the relationship between process feedback and future performance improvements is crucially dependent on the formality of feedback. Specifically, underperforming supervisors are more likely to positively react to process feedback when the feedback is generated in a formal way (e.g., by a formalized information system) while the opposite holds for underperforming non-supervisory employees. We also provide evidence that this interaction effect is mediated by feedback acceptance.
dc.language.isoenen_US
dc.subjectProcess Feedback
dc.subjectRole Theory
dc.subjectFormal Nature of Feedback
dc.titleWhen your supervisor underperforms: the role of process feedback and the formality of feedbacken_US
vlerick.conferencedate05/01/2021-09/01/2021en_US
vlerick.conferencelocationOnlineen_US
vlerick.conferencename2021 Management Accounting Section Virtual Midyear Meetingen_US
vlerick.conferenceorganiserAmerican Accounting Associationen_US
vlerick.knowledgedomainAccounting & Financeen_US
vlerick.typeconfpresConference Presentationen_US
vlerick.vlerickdepartmentAFen_US
dc.identifier.vperid119751en_US
dc.identifier.vperid249027en_US


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