Time-driven activity based costing for inter-library services: A case study in a university
Pernot, Eli Roodhooft, Filip Van den Abbeele, Alexandra
Pernot, Eli
Roodhooft, Filip
Van den Abbeele, Alexandra
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Publication Type
Journal article
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Supervisor
Publication Year
2007
Journal
Journal of Academic Librarianship
Book
Publication Volume
33
Publication Issue
5
Publication Begin page
551
Publication End page
560
Publication NUmber of pages
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Abstract
Although the true costs of inter-library loans (ILL) are unknown, universities increasingly rely on them to provide better library services at lower costs. Through a case study, we show how to perform a time-driven activity-based costing analysis of ILL and provide evidence of the benefits of such an analysis.
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Keywords
Ad Effectiveness, Emotional Advertising, Involvement, Hedonic–utilitarian