CRM Excellence at KLM Royal Dutch Airlines
Viaene, Stijn Cumps, Bjorn
Viaene, Stijn
Cumps, Bjorn
Citations
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Publication Type
Journal article
Editor
Supervisor
Publication Year
2005
Journal
Communications of the Association for Information Systems
Book
Publication Volume
16
Publication Issue
Publication Begin page
539
Publication End page
558
Publication Number of pages
Collections
Abstract
Research Projects
Organizational Units
Journal Issue
Keywords
46 Information and Computing Sciences, 3503 Business Systems In Context, 4609 Information Systems, 35 Commerce, Management, Tourism and Services