Online support for commerce processes and survivability of web retailers
Muylle, Steve Basu, Amit
Muylle, Steve
Basu, Amit
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Publication Type
Journal article with impact factor
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Supervisor
Publication Year
2004-10
Journal
Decision Support Systems
Book
Publication Volume
38
Publication Issue
1
Publication Begin page
101
Publication End page
113
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Abstract
Understanding the significance of various online processes in establishing and sustaining electronic commerce (EC) is a key concern for retailers and business in general. This paper replicates and extends the Basu and Muylle [Decision Support Systems 34 (2003)] study examining the extent to which companies in various industries are supporting online processes through their retail Web sites. Using the framework of an Electronic Commerce Architecture (ECA), the same set of commercial Web sites is analyzed in order to determine how the online support for commerce processes in each industry and each type of industry has evolved. In addition, the impact of Web retailers' extent of Web technology adoption and electronic commerce practices on survivability is investigated.
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Keywords
35 Commerce, Management, Tourism and Services, 3503 Business Systems In Context, 3506 Marketing, 46 Information and Computing Sciences, 4609 Information Systems