How IT enables business model innovation at VDAB
Viaene, Stijn Broeckx, Saskia
Viaene, Stijn
Broeckx, Saskia
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Publication Type
Journal article
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Supervisor
Publication Year
2013
Journal
Journal of Information Technology Teaching Cases
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Publication Issue
Publication Begin page
1
Publication End page
10
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Collections
Abstract
This case study invites students to discuss strategic value creation through the use of information technology (IT). It raises issues of business model innovation, IT strategy, digital platforms, ecosystems, business-IT alignment, and leadership. The key character in the case is the Chief Information Officer, Paul Danneels, who is ready to drive the strategic transformation of the VDAB, the Flemish Employment Agency, from a service provider to a labor market conductor. Starting from a firm understanding of the VDAB’s strategic choices, students should be able to discuss the positioning and role of the IT department as well as its views on value delivery.
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Keywords
Business Model Innovation, IT Strategy, Digital Platforms, Ecosystems, Business-IT Alignment, Leadership