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    Management responses to social activism in an era of corporate responsibility: a case study

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    Publication type
    Article in academic journal
    Author
    van Cranenburgh, Katinka C.
    Liket, K.
    Roome (+), Nigel
    Publication Year
    2013
    Journal
    Journal of Business Ethics
    Publication Volume
    118
    Publication Issue
    3 (December)
    Publication Begin page
    497
    Publication End page
    513
    
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    Abstract
    Intergroup relations at work become more complex with the cultural diversification of societies. A diverse workforce can be at the same time a competitive advantage and a source of internal organizational conflicts. Therefore, it is important to know the conditions that link intergroup contact to the emergence of an inclusive organizational culture. This case study proposes a model of intergroup contact that focuses on individual factors amenable to change. Therefore, we propose that ethnocultural empathy is the mediator that explains how contact leads to increased positive diversity-related attitudes and reduced negative diversity-related attitudes. Our case study focuses on the middle and higher management (147 respondents) of a Dutch organization which faces a problem with the promotion of ethnic minority employees. The data shows that ethnocultural empathy is a mediator in the relation between intergroup contact and positive attitudes towards diversity, but not negative ones. Hence, our findings suggest that while empathy can trigger more
    Keyword
    Corporate Governance, Governance & Ethics, Governance
    Knowledge Domain/Industry
    Governance & Ethics
    URI
    http://hdl.handle.net/20.500.12127/4593
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