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    Tell me who, and I’ll tell you how fair: A model of agent bias in justice reasoning

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    Publication type
    Vlerick strategic journal article
    Author
    Cojuharenco, Irina
    Marques, Tatiana
    Patient, David
    Publication Year
    2017
    Journal
    Group and Organization Management
    Publication Volume
    42
    Publication Issue
    5
    Publication Begin page
    630
    Publication End page
    656
    
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    Abstract
    A salient and underresearched aspect of un/fair treatment in organizations can be the source of justice, in terms of a specific justice agent. We propose a model of agent bias to describe how and when characteristics of the agent enacting justice are important to justice reasoning. The agent bias is defined as the effect on overall event justice perceptions of specific agent characteristics, over and above the effect via distributive, procedural, and interactional justice. For justice recipients to focus on agent characteristics rather than on the event being evaluated in terms of fairness is an unexplored bias in justice judgments. Agent warmth, competence, and past justice track record (entity justice) are identified as agent characteristics that influence justice judgments. Agent characteristics can influence overall event justice perceptions positively or negatively, depending on the ambiguity in terms of justice of the event and on its expectedness from a particular justice agent. Finally, we propose that agent bias is stronger when justice recipients use intuitive versus analytic information processing of event information. Our model of agent bias has important theoretical implications for theories of organizational justice and for other literatures, as well as important practical implications for organizations and managers.
    Keyword
    Organizational Justice, Trust, Social Cognition, Decision Making
    Knowledge Domain/Industry
    People Management & Leadership
    DOI
    10.1177/1059601117729607
    URI
    http://hdl.handle.net/20.500.12127/6502
    ae974a485f413a2113503eed53cd6c53
    10.1177/1059601117729607
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