A design thinking approach for CX-improvement in a melanoma-setting
Cardoen, Brecht Van Haute, Ester Gemmel, Paul Vink, Josina
Cardoen, Brecht
Van Haute, Ester
Gemmel, Paul
Vink, Josina
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Publication Type
White paper
Editor
Supervisor
Publication Year
2021
Journal
Book
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Publication Issue
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Publication End page
Publication Number of pages
94
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Abstract
There is still much room to improve patient experience – but service design can help to bridge some of the gaps. This report shares examples of how healthcare organisations can use service design to enhance patient experience.
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Keywords
Patient Experience