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    Project team communication in financial service innovation

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    Publication type
    FT ranked journal article  
    Author
    Lievens, Annouk
    Moenaert, Rudy
    Publication Year
    2000
    Journal
    Journal of Management Studies
    Publication Volume
    37
    Publication Issue
    5
    Publication Begin page
    733
    Publication End page
    766
    
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    Abstract
    The role of communication during the innovation process of new financial services from an information processing perspective is examined. A contingency framework is developed on the role of communication and its impact on new financial services success. The relationship between project team communication and the reduction of innovative uncertainty on new financial service success is examined. The contingency model implies that managers have to recognize the critical communication roles that project members and frontline employees may fulfill. The communication flows mediated by these individuals foster the uncertainty reduction during the innovation process.
    Keyword
    Programme & Portfolio Management
    Knowledge Domain/Industry
    Operations & Supply Chain Management
    URI
    http://hdl.handle.net/20.500.12127/90
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